Returns & Exchanges
We make every attempt to fill your order with the product requested. In the case where a product out of stock, we will inform you of the estimated re-stock date and allow you to a) keep your order with the new estimated delivery date, b) cancel your order if the re-stock date is not acceptable, or c) allow you to substituted with a product of equal or greater value.
First and foremost we want you to be happy with your purchase! You have 30 days from the delivery date to evaluate your product. During the evaluation period you are free to return your purchase for a refund (less shipping and handling) for any reason.
- For products purchased from a third party retailer (Amazon.com, Walmart.com, etc.) please return the product to where it was originally purchased.
- For all purchases ordered directly from us, please complete the Returns/Replacements form found in your shipment. Be sure to include your contact information along with the item number and a reason for the return. A customer service representative will contact you to assist with the issue.
- Subject to the written warranty from FiveStar Brands that accompanies a product, defective products will be accepted by FiveStar Brands for credit, exchange or repair within 90 days of the invoice date. FiveStar Brands is responsible for return shipping on warranty items if applicable. Note that verification of the claimed defect by FiveStar Brands authorized personnel will be required prior to issuance of proper credit, or exchange.
- Non-defective, non-used product returns are subject to a 20% restocking fee and must be completed within 30 days of the date of delivery. Product must be returned in the original packaging, quantity and must be in a condition for resale. Customer is responsible for return freight on these items.
- Used, non-defective product returns beyond the evaluation period will not be accepted.
- Except in cases where there is a product defect, or mistake on our part, custom-made product sales are final and are not eligible for return.
I love that I can use Prologue whiteboard calendars in so many places (not just my refrigerator)!Anita, Busy mom of 3
11575 SW Pacific Hwy Ste. 196
Tigard, OR 97223
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